Privacy policy

martsgo operates this store and website, including all related information, content, features, tools, products, and services, with the aim of providing you (the customer) with a curated shopping experience (hereinafter referred to as “the Service”). martgo is powered by Shopify, which enables us to provide you with the Service. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make purchases or other transactions through the Service, or otherwise interact with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Service, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “Personal Information,” we refer to information that identifies you or another person, or that is reasonably associated with you or another person. Personal Information does not include information collected anonymously or de-identified information—that is, information that cannot identify you or be reasonably associated with you. Depending on how you use the Service, the country or region where you are located, and as permitted or required by applicable law, we may collect or process the following categories of Personal Information, including inferences drawn from such information:

Contact Information: Includes your name, address, billing address, shipping address, phone number, and email address.

Financial Information: Includes credit card, debit card, and financial account numbers; payment card information; financial account information; transaction details; payment methods; payment confirmations; and other payment details.

Account Information: Includes your username, password, security questions, preferences, and general settings.

Transaction Information: Includes items you have browsed, added to your cart, or added to your wish list, as well as items you have purchased, returned, exchanged, or canceled, and your transaction history.

Communication Records: Includes information you provide when contacting us, such as the details you provide when submitting a customer support inquiry.

Device Information includes information about your device, browser, or internet connection, your IP address, and other unique identifiers.

Usage Information includes information related to your use of the Service, including how and when you use or browse the Service.

Sources of Personal Information

We may collect personal information from the following sources:

Collected Directly from You includes when you create an account, access or use the Service, contact us, or otherwise provide personal information to us;

Collected Automatically Through the Service: Includes information collected from your device when you use our products or services or visit our website, as well as information obtained through the use of cookies and similar technologies;

From Our Service Providers: Includes information collected when we engage them to provide specific technical services or to collect or process your personal information on our behalf;

From Our Partners or Other Third Parties.

 

How We Use Your Personal Information

Depending on how you interact with us or the services you use, we may use your personal information for the following purposes:

To provide, customize, and improve the Service. We use your personal information to provide the Service, including fulfilling contracts with you; processing payments; shipping orders; remembering your preferences and products of interest; sending you account-related notifications; processing purchases, returns, exchanges, or other transactions; creating, maintaining, and otherwise managing your account; arranging shipping; assisting with any returns or exchanges; supporting the posting of reviews; and creating a personalized shopping experience for you, such as recommending products related to your purchase history. This may include using your personal information to better customize and improve the Service.
Marketing and Advertising We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional messages via email, text message, or mail, and displaying online advertisements for products or services on this Service or other websites based on items you have previously purchased or added to your shopping cart, as well as your other activities on this Service.
Security and Fraud Prevention We use your personal information to verify your account; provide a secure payment and shopping experience; detect, investigate, or take action against potential fraudulent, illegal, dangerous, or malicious activities; ensure public safety; and maintain the security of our Service. If you choose to use the Service and register an account, you are responsible for safeguarding your account credentials. We strongly recommend that you do not share your username, password, or other access details with others.
Contacting You We use your personal information to provide you with customer support, respond to your requests, deliver efficient service, and maintain our business relationship with you.
Legal Reasons We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to address or investigate potential violations of our Terms or policies.
How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes within the scope of this Privacy Policy. Such circumstances may include:

Disclosures to Shopify, vendors, and other third parties that provide services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
Disclosures to business and marketing partners for the purpose of providing marketing services and serving you advertisements. For example, we work with third-party services through Shopify to support personalized advertising based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their respective privacy statements. Depending on your country or region, you may have the right to request that we stop sharing your information for the purpose of serving targeted ads and marketing promotions based on your online activity across different merchants and websites.
When you instruct, request, or otherwise consent to our disclosure of specific information to third parties, such as for product shipping, or through your use of social media widgets or login integration features.
Disclosure within our affiliates or corporate group.
In connection with business transactions such as mergers or bankruptcies; to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce any applicable terms of service or policies; and to protect or defend this Service, our rights, and the rights of our users or others.

 

Relationship with Shopify

This Service is hosted by Shopify, which collects and processes personal information regarding your access to and use of the Service in order to provide and improve the Service for you. The information you submit to the Service will be transferred to and shared with Shopify and third parties, which may be located outside your country or region, in order to provide and improve the Service for you. In addition, to help protect, develop, and improve our business, we use certain Shopify enhancements that integrate data and information obtained from your interactions with our store, other merchants, and Shopify. To provide these enhancements, Shopify may use the personal information we collect regarding your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for the purposes described above. For more information on how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on your country or region, you may exercise certain rights regarding your personal information here: Shopify Privacy Portal link.

Third-Party Websites and Links

This Service may provide links to websites or other online platforms operated by third parties. If you visit these websites, which are not affiliated with or controlled by us, be sure to review their privacy and security policies as well as other terms of service. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information they contain. Information you provide on public or semi-public platforms, including information you share on third-party social networking platforms, may also be viewed by other users of this Service and/or users of these third-party platforms, and our or third parties’ use of such information is not restricted. The mere provision of such links does not constitute our endorsement of the content of such platforms or their owners or operators, unless otherwise specified within this Service.

Children’s Data

This Service is not intended for children, and we do not knowingly collect any personal information from minors in your jurisdiction. If you, as a parent or guardian, discover that your child has provided us with personal information, you may contact us using the contact information provided below to request the deletion of such information. As of the effective date of this Privacy Policy, to the best of our knowledge, we have not “shared” or “sold” (as defined by applicable law) the personal information of minors under the age of 16.

Information Security and Retention

Please note that no security measures are foolproof or impenetrable, and we cannot guarantee “absolute security.” Additionally, any information you send to us may not be secure during transmission. We recommend that you do not send sensitive or confidential information to us through unsecured channels.

The length of time we retain your personal information depends on various factors, such as whether the information is needed to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on your country or region, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute, may apply only in specific circumstances, and we may deny your request where permitted by law.

Right of Access/Right to Know. You have the right to request access to the personal information we hold about you.
Right to Erasure. You may have the right to request that we delete your personal information that we maintain.
Right to Rectification. You may have the right to request that we correct any inaccurate personal information we maintain about you.
Right to Data Portability. Under certain circumstances and subject to certain exceptions, you may have the right to obtain a copy of your personal information that we hold and to request that we transmit it to a third party.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving such messages at any time by using the unsubscribe option provided in our emails. If you opt out, we may still send you non-promotional emails, such as notifications related to your account or orders.

You may contact us at the locations listed in this Service or via the contact information provided below to exercise any of the above rights. For more information about how Shopify uses your personal information and any rights you may have (including rights related to the data Shopify processes), please visit: https://privacy.shopify.com/en.

We will not treat you differently for exercising any of the rights described above. As permitted or required by applicable law, we may need to verify your identity before processing your request. Under applicable law, you may designate an authorized agent to submit a request to exercise your rights on your behalf. Before accepting a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner within the timeframes set forth by applicable law.

Complaints

If you have any objections regarding how we process your personal information, please contact us using the contact information provided below. Depending on your country or region, you may have the right to appeal our decision; you may contact us using the contact information provided below or file a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside your country or region.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will use recognized data transfer mechanisms—such as the Standard Contractual Clauses issued by the European Commission or any equivalent contracts issued by the relevant UK authorities—unless the destination country or region has been deemed to have an adequate level of data protection.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our privacy practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last Updated” date, and provide appropriate notice as required by applicable law.

Contact Information

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call or send an email to kanan@martsgo.com